Quality Management

UBT Quality Management and Performance Office




UBT has on office designated for the Quality Assurance and Performance. The establishment of the Office for Quality Assurance and Performace (OQA) within the UBT has shown a relief in the involvement process of all other groups, as well as in the follow up of a continuous quality improvement. The Office for Quality Assurance and Performance has its organizational chart, which defines the functions of all staff in the process of quality assurance. The Office for Quality Assurance and performance drafts an annual development plan, in which it foresees indicators and criteria for the quality assurance. OQA is obliges that by the end of each year to issue an evaluation report for the entire calendar year. Measures foreseen by the report are reviewed by the Quality Management Committee which then makes a decision for their application in practice. .


UBT has also established a modern system of quality assurance, which is certified by quality assurance standards criteria of ISO 9001:2000. This system is evaluated by external experts and is certified by an accredited European and international institution.The quality circle includes core processes, management processes and support processes.The basic principle of UBT’s strategy for quality assurance is based on European standards and guidelines for quality assurance. These can be summarized under the areas identified in the European Standard Guidelines for Internal Quality Assurance within Higher Education institutions:  (1) policy and procedures for quality assurance, (2) approval, monitoring and periodic review of programmes, (3) assessment of students, (4) learning resources and student support, (5) quality assurance of teaching staff, (6) information systems and (7) public information.


The main objective in the quality assurance work in UBT is the continuous improvement of the rise of transparency towards all UBT stakeholders as well as their involvement in the process of quality assurance. This continuous retaining and building up of quality will be maintained through the continuous participation in international forums for quality assurance (EOQ, ENQA, etc).



Quality Assurance Instruments



Pursuant with the regulation for advance in academics and quality assurance and also as described in the annual plan of the Office for Quality Assurance and Performace, the evaluation instruments in the institution are presented to all stakeholders, starting from students, academic staff, administrative staff, alumni and industrial partners. These instruments are composed of questionnaires designed in a specific manner for each respective group of stakeholders. These questionnaires are prepared and approved by the Committee for Quality Assurance in a special meeting. The evaluations in the institution are foreseen to be conducted in regular basis (per semester, per academic year).


Types of internal and external evaluations:

  • External examiners’ reports
  • Internal and external quality assurance panel reports
  • Evaluator reports from funding agencies
  • Feedback, both formal and informal, from industry partners and others
  • Feedback from students, academic and administrative staff, graduates
  • Course board reviews
  • Internal auditors’ reports
  • Department and School Meetings


In this respect UBT has foreseen the advance of the electronic evaluation system for students (online feedback).



Quality Assurance Procedures


UBT can be considered as a leader in the implementation and promotion of quality in the higher education in Kosovo. Main aspects which impact in this respect are as follows:

  • The work in the continuous quality assurance in the institution is process-oriented (Process Oriented)
  • Certified by ISO 9001 from well respected international institutions
  • The functioning of the Office for Quality Assurance
  • Involvement of all stakeholders
  • Preparation and development of documents and regulations for quality assurance
  • Involvement of external international experts in the process of quality assurance and in the self-evaluation
  • Partnership with offices for quality assurance from partner universities
  • Main Promoter and Supporter for the Implementation of European and Internationl Quality Standards in Kosovo.


The on-going system for the improvement of quality presents an active circle in UBT, which helps the continuous quality improvement (according to the Deming Circle). Each evaluation result is transformed in the strategy for improvement. Each GQA collects evaluations in each faculty which then are considered in a special meeting where recommendations for improvement are made. These evaluation and recommendations are sent for review to the Committee through the Office for Quality Assurance for decision making and implementation. (Find attached the Administrative Guidance).

The office for quality assurance is oriented towards leading principles of European Area for Higher Education and its plans are based on the Law on Higher Education in Kosovo and in the Strategy for Higher Education in Kosovo. OQA attempts to put into evaluation every process of the university and this evaluation to be used in the improvement measures in order to improve quality and performance of the institution.

Participation in international forums for quality assurance (EOQ, ENQA, etc.), rise of interuniversity cooperation for quality assurance and the exchange with partner universities has made it possible the involvement of trends and European quality culture within the UBT.

UBT Quality Manual