Sales and Customer Service

Information regarding the study program

The main purpose of this program is to train and certify participants regarding the program Sales and Customer Service. Nowadays, every company needs a sales and customer office composed of skilled staff that are capable to understand the company’s products, customers and the market as a whole.

In this regard, the underlying benefit in sales and customer service is increased productivity and efficiency. Meanwhile, if the work is carried out properly for the first time it will cost cheaper and as matter of fact will be done faster. It is worth noting the customer’s scale of dissatisfaction costs much more than customer satisfaction. Moreover, on completion of the training, participants will be able to apply sales techniques that lead to special customer care and consequently bring an improved environment for selling products.

Expected outcomes:

On completion of this course students will be able to:

• Provide fast, efficient and kind service;
• Provide effective services and communication to customers;
• Advise customers on products or services;
• Contact customers regarding any company changes;
• Promote, sell and monitors products / services for existing and new customers;
• Addresses customer concerns / complaints;
• Cultivates and maintains relationships with new and existing clients
• Use the techniques to calculate and reports;
• Helps plan and promote products or services;
• Carry out research and analyze the market;
• Performs administrative work;
• Archive all relevant documents fairly at the end of the day;

Program duration

264 hours or 3 months

Credits earned during the program

Credit 14 (1 credit = 20 hours)

https://www.ubt-uni.net/en/study/professional-school/professional-school/apply-online/