Administrative Assistant

Program overview

The aim of this program is to train and certify participants for the position of Administrative Assistant, in order to attest to the professional knowledge and skills of the modern functioning of an Administrative Assistant.

At the end of the course students are asked to prove their knowledge, by drafting letters, memos and e-mails, using examples and guidelines for effective document drafting, structuring, etc.

Among others they are also required to prove their professional skills in prioritizing, managing calls, effectively using Mail Merge and MS Outlook, preparing meetings and minutes, organizing events and efficient scheduling, as well as all skills and other skills that an Administrative Assistant should have.

 

Expected outcomes

  • Effective drafting of documents;
  • Priority setting;
  • Call management;
  • Preparation of minutes;
  • Organizing agendas.

Duration of the program: 26 working days

 Credits obtained during the program: 120 credits

 An outline of the course:

  • Bringing in difficult associates
  • Stress management
  • Customer care
  • Office management and organization
  • Modern business correspondence
  • Time management
  • Communication skills
  • Effective presentation
  • Finances for non-financiers
  • Information Technology
  • Compilation of reports
  • Marketing in practice
  • Elementary Mathematics

 

Learning outcomes:

  • Will gain administrative and communication skills;
  • Will be able to manage stress and time;
  • Be able to organize and manage the office;
  • Will be able to compile reports;
  • Learn how to deal with difficult customers and associates;
  • Learn about Information Technology and Elementary Mathematics;
  • Implement Marketing in practice;
  • Understand finances from a non-financier perspective.