Governance and Institutional Quality in Focus at EOQ Congress 2026 at UBT
23/10/2026Representatives of public institutions, diplomacy, the media, and academia gathered at UBT to discuss good governance, public trust, and quality standards in public services.
As part of the 67th European Organization for Quality Congress 2026, the session entitled “Government, Public Services & Institutional Quality” was held at UBT’s innovative campus. The session addressed key issues related to institutional performance, the improvement of public services, and the strengthening of citizens’ trust.
Moderated by Prof. Dr. Ylber Kryeziu, the session brought together speakers from institutions in Kosovo and Albania, India, and the European academic community, who presented diverse perspectives on the role of quality in governance, diplomacy, media, and international cooperation.
The Deputy Minister of Local Government Administration, Agon Batusha, presented the topic “Quality in Local Governance: Strengthening Municipal Services, Inclusion and Institutional Coordination,” highlighting the importance of municipal services, inclusion, and institutional coordination in local governance.
Meanwhile, Ylber Kryeziu, former Ambassador of the Republic of Kosovo to Portugal, addressed the topic “Quality in Public Diplomacy and International Cooperation: Strengthening Institutional Trust and Global Partnerships,” focusing on quality in public diplomacy and international cooperation as essential elements in strengthening institutional trust and global partnerships.
Besnik Tahiri, Member of the Assembly of the Republic of Kosovo, presented the topic “From Good Governance to Institutional Excellence: Quality, Trust and Resilience in Public Services,” exploring the relationship between good governance, institutional quality, and the resilience of public services.
From the perspective of international economic cooperation, Dr. Asif Iqbal, President of the Indian Economic Trade Organisation (IETO) and the India Africa Trade Council, presented the topic “Quality, Competitiveness and Institutional Trust,” highlighting the importance of quality, competitiveness, and institutional trust.
Information quality and media accountability in the digital age were at the centre of two further presentations. Niman Racaj, Executive Director of Kosovo’s Independent Media Commission, addressed the topic “Quality of Information: Media Ethics, AI and Public Trust,” while Armela Krasniqi, Chairperson of Albania’s Audiovisual Media Authority (AMA), presented “Media Quality, Accountability and Trust in the Digital Age.” Both presentations highlighted the importance of ethics, accountability, and public trust in a media landscape increasingly transformed by technological developments and artificial intelligence.
The European perspective was represented by Prof. Dr. Nikos Panagiotou from Aristotle University of Thessaloniki, who presented the topic “Quality, Public Value and Institutional Resilience: A European Perspective,” examining the relationship between quality, public value, and institutional resilience.
The session “Government, Public Services & Institutional Quality” was part of the broader programme of EOQ Congress 2026, which brought together experts and institutional representatives at UBT to exchange experiences and perspectives on the role of quality in institutional, economic, and social development.
