Qualification Level: Level 3 Qualifications
Duration: Vocational program (theory + practice)

Qualification Objective:
This qualification aims to prepare professionals for sales, customer service, and customer relationship management by developing communication, commercial, and professional ethics skills in the sales and services sector.

Target Group:
Vocational education students, young people, and adults seeking employment in sales and services.

Key Competencies Acquired:
• Sales and negotiation techniques
• Professional customer care and communication
• Complaint handling and customer relationship management
• Basic knowledge of marketing and business ethics

Benefits After Qualification:
• Employment in sales, services, and trade sectors
• Enhanced communication and professional skills
• Foundation for advancement into commercial and managerial roles

Apply at: https://forms.office.com/r/vDKFM39t5a